🚚 SHIPPING POLICY

1. Shipping Process

Your orders are dispatched within 1–3 business days after payment confirmation.
For custom-made, personalized, or handmade products, this period may extend up to 5–7 business days.
Once your order has been shipped, a tracking number will be sent to you via email or SMS.

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2. Shipping Carrier

All shipments are delivered through our contracted shipping partners.
Delivery times may vary depending on your location, but typically orders are delivered within 1–3 business days.
Please note that shipments are not processed on weekends or public holidays.

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3. Shipping Fees

Shipping is free for orders above a certain amount.
This threshold may vary depending on ongoing promotions or conditions specified on the website.
For orders below the free shipping threshold, shipping costs will be calculated automatically at checkout.

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4. Delivery & Inspection

Please check your package carefully upon delivery for any signs of damage such as tears or openings.
If any damage is detected, request a damage report from the courier and do not accept the package.
We are not responsible for any damage to products that have been accepted without a damage report.

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5. Address Information

Please ensure that your shipping address is complete and accurate to avoid delays.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

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6. International Shipping

International shipping can be arranged by contacting our customer service before placing your order.
Delivery times vary depending on the destination country and shipping provider.
Any customs duties, taxes, or additional charges are the responsibility of the customer.

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7. Undelivered Orders

If the courier is unable to reach the recipient, the package will be held at the local branch for a limited time.
Orders that are not collected within this period will be returned to us.
Reshipping fees for returned orders are the responsibility of the customer.