RETURN & EXCHANGE POLICY

Tılsım Hair Extensions – Return & Exchange Policy

At Tılsım Hair Extensions, we are committed to providing high-quality human hair extensions and ensuring customer satisfaction. Because hair products are considered personal use items, our return and exchange policy follows strict hygiene and quality standards. Please read the following policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 3 days of receiving the product. The return request must be submitted within this period by contacting our support team.

To be eligible for a return, the product must meet the following conditions:

• The product must be unused and unworn

• The product must be in its original packaging

• The tags, ties, and seals must remain intact

• The product must not be washed, cut, dyed, brushed, installed, or altered

• The product must not show any signs of use

Due to hygiene regulations, used hair extensions cannot be returned or exchanged.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Used or installed hair extensions

• Products that have been washed, dyed, or styled

• Products with removed tags or broken hygiene seals

• Custom or personalized orders

• Clearance or final sale items

These restrictions are necessary to maintain the hygiene and quality standards required for hair products.

3. Exchange Policy

Customers may request an exchange within 3 days of delivery if the product has not been used and remains in its original packaging.

Exchanges may be requested for:

• Different hair length

• Different hair color

• Different product type

Exchange requests are subject to product availability.

Customers are responsible for the shipping costs related to exchanges unless the product was received defective, damaged, or incorrect.

4. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours after receiving your order.

To process your request, please provide:

• Your order number

• Clear photos of the product

• Photos of the packaging

After verification, we will offer one of the following solutions:

• Replacement of the product

• Exchange with a similar product

• Full refund

In such cases, Tılsım Hair Extensions will cover all shipping costs.

5. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team.

2. Provide your order number and reason for return.

3. Wait for return authorization from our support team.

4. Ship the product back according to the instructions provided.

Returns sent without authorization may not be accepted.

6. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 3-7 business days

• Refunds will be issued using the original payment method

Please note:

• Shipping costs are non-refundable

• Bank or payment processing times may vary

7. Return Shipping

Unless the product is defective or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service to ensure that the product arrives safely.

Tılsım Hair Extensions is not responsible for items lost during return shipping.

8. Order Cancellation

Orders may be canceled before they are shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.

9. Contact Information

For return or exchange requests, please contact our support team:

Tılsım Hair Extensions
Website: https://tilsimhairextensions.com
Email: support@tilsimhairextensions.com

Our team will respond as soon as possible to assist you.